Refund policy

Last Updated: 08-10-2026

Thank you for shopping with Anirveda Ayurveda. We want you to have a smooth and satisfactory shopping experience. This Return, Refund & Cancellation Policy explains when products can be returned, replaced, or refunded.

By placing an order through our website, you agree to the terms described below.

1. Eligibility for Returns

We accept returns or replacements for eligible products in the following situations:

  • You received a damaged product.
  • You received an incorrect product.
  • You received a product that is different from what you ordered.
  • The product received has a manufacturing or packaging defect.

To be eligible for a return or replacement, the product should generally be:

  • Unused and in its original condition.
  • In its original packaging.
  • Accompanied by the order details or proof of purchase.
  • Returned within 10 days of delivery, where applicable.

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.

2. Products That Cannot Be Returned

For health, hygiene, and safety reasons, we may not accept returns for products that have been:

  • Opened or used.
  • Altered or damaged after delivery.
  • Returned without their original packaging where the packaging is necessary to verify the product.
  • Purchased under a special non-returnable offer or promotion.

Products that are specifically marked as non-returnable on the website will also not be eligible for return unless they arrive damaged, defective, or incorrect.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

We recommend taking clear photographs or videos of:

  • The outer shipping package.
  • The product packaging.
  • The damaged product.
  • The shipping label/order information.

These details may be required to help us investigate the issue and process your request.

4. Incorrect Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or provide an appropriate refund, depending on the circumstances and product availability.

5. How to Request a Return

To request a return, please contact us at:

Email: info@anirvedaayurveda.com
Phone/WhatsApp: 9911692229

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photographs/videos where applicable

Our team will review your request and provide further instructions if the return is approved.

Please do not send a product back without receiving return instructions from our team.

6. Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, we will determine the appropriate return shipping arrangement.

For other return requests, shipping costs may be the responsibility of the customer, subject to the applicable return terms.

7. Refunds

Once a returned product has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the applicable amount will be processed through the original payment method or another appropriate method, as applicable.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

8. Partial Refunds

In certain circumstances, only a partial refund may be provided.

This may apply where:

  • The product has been used or damaged after delivery.
  • The product is missing part of its original packaging or contents.
  • The product does not meet the applicable return conditions.

Any applicable deduction will be communicated before the refund is processed.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed, packed, or shipped.

Once an order has been shipped, it may no longer be possible to cancel it and the applicable return procedure may need to be followed.

10. Refund for Cancelled Orders

If an eligible order cancellation is approved, the refund will be processed through the original payment method, subject to applicable payment-provider processing times.

Any applicable charges or deductions will be communicated to the customer where relevant.

11. Delivery Refusal

If a customer refuses to accept a shipment or provides an incorrect/incomplete delivery address, additional shipping or handling charges may apply where permitted.

Refund eligibility in such cases will depend on the circumstances of the order and our applicable return and cancellation terms.

12. Promotional and Discounted Products

Products purchased during special promotions, clearance sales, or using certain promotional offers may be subject to specific return or refund conditions.

Where different terms apply, they will be communicated at the time of purchase.

13. Exchange / Replacement

Where a replacement is approved, the replacement product will generally be shipped after verification of the original order and the reported issue.

Replacement availability is subject to stock availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund, where appropriate.

14. Important Product Information

Anirveda Ayurveda products are intended to be used according to the instructions provided with the product and on the relevant product page.

Customers should carefully review product information, ingredients, usage instructions, warnings, and other applicable information before purchasing or using a product.

Our products should not be considered a substitute for professional medical advice, diagnosis, or treatment where such advice is required.

15. Changes to This Policy

We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

The updated version will be published on this page with the revised Last Updated date.

16. Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:

Anirveda Ayurveda

Email: info@anirvedaayurveda.com
Phone/WhatsApp: 9911692229
Address: Office 413/2 Hamidpur Delhi 110036
Website: anirvedaayurveda.com